MEMBERSHIP HELP
Straight answers for every dog parent.
Understand the surprise, sizing, recurring billing, multi-dog setup, fulfillment, and account experience before subscribing.
Bark or Woof is a monthly surprise dog-bandana membership. Your first dog is $11.95 per month, and every additional dog in the same Pack receives 20% off the regular variation price. You choose Medium or Large for each dog; Bark or Woof curates the print.
Yes. Choose Add another dog during setup and select Medium or Large for each dog. Every dog keeps its own saved size for fulfillment, while the Pack Builder shows one clear monthly Pack total before checkout.
Measure loosely around the widest part of the neck and leave room for two fingers. Select the approved size that includes that measurement.
The fulfillment system uses approved rotation data and shipment history to help avoid sending the same design again to an active household or dog. Availability still depends on size and current inventory.
WooCommerce Subscriptions displays the recurring amount and next payment timing before purchase, in order communications, and in My Account.
Sign in to My Account to review the actions available for your subscription. Complete changes before the next payment date shown in the account.
Choose the larger of the two approved sizes. The two-finger gap should still be comfortable once the bandana is tied.
Yes. Every dog added during setup keeps its own size selection, tracked separately through fulfillment.
Sign in to My Account and update the size on that dog’s subscription. Changes must be made before the next payment date shown there.
The membership fits any dog whose neck measurement matches an approved size. Re-measure periodically, since a puppy or a dog with a changing build may need a size update in My Account.
Accepted payment methods are shown at checkout. WooCommerce Subscriptions charges the recurring amount to the method saved to your account.
Cancellation options are shown in My Account for your subscription. Sign in to review the cancellation actions available to you there.
Sign in to My Account to review the pause and skip actions available for your subscription. Complete any change before the next payment date shown there.
The recurring amount and next payment date are shown in My Account and in your order communications, so you can review the current terms before your next payment is charged.
Shipment timing is confirmed in your order confirmation email, with updates available in My Account.
Free U.S. shipping is included with the membership. Any other available destinations and charges are shown at checkout.
Contact the support contact listed in the site footer with your order details, and update the size on that dog’s subscription in My Account for future shipments.
Contact the support contact listed in the site footer to review the options available for your order.
Contact the support contact listed in the site footer with your order number and a description of the issue.
Fabric details for the current design are listed on the product page. Contact the support contact in the site footer with questions about a specific shipment.
Review the material listed on the product page before subscribing if your dog has known fabric sensitivities. Contact the support contact in the site footer with specific questions.
Wash the bandana in cold water before the first wear when possible. Follow any care instructions included with your shipment.
Use the password reset link on the My Account sign-in page to receive a reset email.
Sign in to My Account and update the shipping address before the next payment date so it applies to the upcoming shipment.
Enter the recipient’s size and shipping details during setup. Billing and renewal follow the account used to purchase the membership.
Design availability depends on the current rotation, which may include seasonal options. Bark or Woof still selects the design each cycle.
Still need help? Use the verified support contact shown in the site footer.