Surprise bandanas, thoughtfully curated for every dog in your pack.
Surprise bandanas, thoughtfully curated for every dog in your pack.
Effective date: August 25, 2026
This Subscription & Cancellation Policy explains the billing, shipment, renewal, modification, and cancellation terms that apply to subscriptions purchased from Bark or Woof LLC (“Bark or Woof,” “we,” “us,” or “our”).
By purchasing a subscription, you authorize Bark or Woof and its payment processor to charge your selected payment method according to the plan and price disclosed during checkout.
Bark or Woof offers the following subscription options:
Longer subscription commitments may be offered at a lower monthly price. The applicable price, discount, commitment period, and minimum purchase obligation will be displayed before checkout.
The four-, six-, and twelve-month options are fixed-term commitments billed in monthly installments. They are not paid in full at signup unless expressly stated otherwise during checkout.
Subscription payments are automatically charged every 30 days beginning on the signup date.
For example, if you begin a subscription on August 10, your next payment will generally be processed 30 days later.
Applicable taxes, shipping charges, and other costs, if any, will be disclosed before purchase. By enrolling, you authorize recurring charges to your original payment method until the subscription is canceled or otherwise ends under this policy.
Subscription bandanas are mailed on the 1st and 15th of each month.
After signup or renewal processing, an order will generally be assigned to the next scheduled shipment date:
Billing and shipment dates are separate. A payment may be processed before the applicable fulfillment date.
Actual delivery dates may vary based on processing time, carrier operations, holidays, weather, destination, and other circumstances outside our control.
Month-to-month subscriptions continue automatically every 30 days until canceled.
You may cancel at any time. To prevent the next recurring charge, your cancellation must be completed before that charge is processed.
Canceling stops future renewals but does not automatically reverse a payment or order that has already been processed.
Four-, six-, and twelve-month plans require the customer to complete the selected commitment period.
Although these plans are billed every 30 days, choosing a fixed-term plan means agreeing to pay all monthly installments associated with that term.
Examples include:
Canceling during a fixed term turns off the next automatic renewal but does not terminate the current commitment or eliminate remaining installments.
Unless canceled before renewal, subscriptions renew automatically as follows:
Renewed fixed-term subscriptions remain billed in monthly installments.
Where required by law, Bark or Woof will provide renewal reminders or other notices describing the upcoming renewal, recurring charges, commitment period, and available cancellation methods.
You may cancel automatic renewal through either of the following methods:
Online cancellation requests will be processed without unreasonable delay.
We may send confirmation when a cancellation is completed. You should retain the confirmation for your records.
For month-to-month subscriptions, cancellation stops future billing after the current paid billing period.
For fixed-term subscriptions, cancellation:
A cancellation does not automatically refund or cancel an order that has already been processed or shipped.
Customers may pause, skip, or reschedule eligible future shipments through their online account or by contacting [email protected].
Requests must be submitted before the affected order enters processing. We cannot guarantee changes to an order that has already entered fulfillment.
Pausing, skipping, or rescheduling a shipment does not shorten or eliminate a fixed-term commitment unless Bark or Woof expressly confirms otherwise in writing.
Unless specifically confirmed, modifying a shipment does not change the subscription’s recurring 30-day billing schedule.
Depending on availability and account functionality, customers may request changes to:
Changes should be completed before the next order or payment is processed. Changes submitted afterward may apply to a later billing or shipment cycle.
Changing an address after an order ships does not redirect that shipment. Customers are responsible for maintaining accurate account, billing, and shipping information.
If a subscription payment fails or a payment method expires, Bark or Woof may:
For fixed-term plans, canceling service because of payment failure does not automatically eliminate unpaid installments associated with the agreed commitment.
Payment issues may be reviewed individually, and Bark or Woof may offer reasonable assistance or alternative arrangements at its discretion.
A cancellation or modification request may not affect an order that has already been processed or shipped.
Subscription orders that have been processed or shipped remain eligible under our separate Returns & Refunds Policy, including its 30-day return period, prepaid return shipping, and applicable refund terms.
Bark or Woof does not charge a separate cancellation fee.
We do not provide prorated refunds for partially used billing periods or uncompleted portions of a fixed-term commitment.
Returns and refunds for individual subscription shipments are governed by our Returns & Refunds Policy.
Nothing in this policy limits refund or cancellation rights that cannot be waived under applicable law.
Bark or Woof does not currently offer free subscription trials.
If promotional pricing is offered, the offer will disclose:
Unless stated otherwise, the subscription will continue at the disclosed regular price after the promotional period.
We may change subscription prices, benefits, products, shipment schedules, or other terms.
When required, we will provide advance notice before a material change takes effect. If you do not agree to a change, you may cancel automatic renewal before the change applies, subject to any existing fixed-term commitment.
Changes do not retroactively alter an existing commitment unless permitted by law and communicated to the customer.
Customers are responsible for maintaining accurate:
Bark or Woof is not responsible for shipments sent to an outdated address or payment failures caused by information that was not updated before processing.
Questions, cancellation requests, or subscription-management requests may be directed to:
Bark or Woof LLC
12687 W Cedar Dr, Suite 220
Lakewood, CO 80227
United States
Email: [email protected]
