Surprise bandanas, thoughtfully curated for every dog in your pack.
Surprise bandanas, thoughtfully curated for every dog in your pack.
Last updated: September 13, 2026
This Subscription & Cancellation Policy explains the billing, shipment, renewal, modification, and cancellation terms for subscriptions purchased from Bark or Woof LLC (“Bark or Woof,” “we,” “us,” or “our”).
Our current options are month to month and 3-, 6-, or 12-month prepaid plans. All current plans automatically renew until canceled. Prepaid plans renew for another term of the same length, with the full term price charged upfront at each renewal. Review the amount due, billing frequency, term length, and renewal details before payment. Recurring charges apply only when clearly disclosed and expressly accepted at checkout.
This update does not retroactively change an existing purchase or authorize a new charge. The specific terms accepted for your purchase, our Terms & Conditions, and any rights that cannot be waived under applicable law continue to apply.
Bark or Woof offers the following plans:
Each dog included in your Pack receives one surprise bandana each month in the selected size. Longer prepaid terms offer a lower effective monthly price. The available plan price, household total, and applicable discounts are shown before payment.
Prepaid plans are not monthly-installment contracts. Any monthly-equivalent price is provided for comparison only; it is not the amount charged each month.
Month-to-month plans: the first payment is collected at signup, followed by monthly renewal payments until canceled. Refer to checkout, your order confirmation, and My Account for your billing dates. Monthly billing follows calendar months and is not necessarily a fixed 30-day interval.
Prepaid plans: the full price for the selected 3-, 6-, or 12-month term is collected at signup and at each renewal for another term of the same length, until canceled. Monthly bandana shipments during that paid term do not require additional monthly plan payments.
A 3-month plan renews every 3 months, a 6-month plan every 6 months, and a 12-month plan every 12 months. Each prepaid renewal charges the full renewal-term price upfront, not monthly installments. See Section 6 for automatic-renewal details and the treatment of previously purchased fixed-end plans.
Free U.S. shipping is included as advertised. Any applicable taxes or other shipping charges are disclosed before purchase. We charge only amounts you have authorized under your selected plan and applicable law.
Our scheduled dispatch dates are the 1st and 15th of each month. Each dog receives one bandana per month; these two dispatch windows do not mean two deliveries per dog each month.
After processing, orders are generally assigned to the next applicable dispatch window. Orders processed after the 1st are generally assigned to the 15th; orders processed after the 15th are generally assigned to the 1st of the following month.
Prepaid memberships include monthly shipments throughout the paid term even though the plan is paid upfront. Billing dates and shipment dates are separate.
Actual arrival dates may vary because of processing time, carrier operations, holidays, weather, and destination. Contact [email protected] about a delayed or missing shipment. Any remedies required by law remain available.
Month-to-month subscriptions renew monthly until canceled.
You may cancel automatic renewal at any time through My Account or by emailing [email protected]. Cancel before the next scheduled charge to stop that renewal.
Cancellation stops future renewals. It does not automatically reverse a payment already processed or remove your eligibility for a return or refund under our Returns & Refunds Policy and applicable law.
The 3-, 6-, and 12-month plans are paid in full at the start of the selected term and include monthly bandana shipments during that term.
For example, a six-month prepaid plan is paid upfront and includes six monthly shipments per dog. It does not require six separate monthly payments.
You may cancel any scheduled automatic renewal during the prepaid term. Canceling renewal leaves the already-paid term and its remaining included shipments in place, unless you request and we confirm another arrangement or a refund or cancellation right applies under law.
There are no remaining monthly installments owed for a term already paid in full. Cancellation alone does not automatically create a prorated refund; see Section 13.
All currently offered subscription plans automatically renew until canceled. The selected plan determines when the next charge occurs:
Renewals continue on this schedule until you cancel. Cancel before the next scheduled charge through My Account or by emailing [email protected] to prevent that renewal. Your order confirmation and My Account show the dates and amounts for your purchase.
Existing purchases: this update does not convert a previously purchased fixed-end plan into an automatically renewing plan or change previously accepted terms. A plan purchased without automatic renewal still ends after its purchased term, without another term being charged.
Automatic renewal must be clearly disclosed and expressly accepted before payment. We will provide renewal notices and obtain additional consent where required by law. Contact us if your checkout, confirmation, or account details are unclear or inconsistent.
You may cancel automatic renewal using either of these methods:
Online customers do not need to call or visit us to cancel. If you cannot access the cancellation option, email us promptly for assistance. We process requests without unreasonable delay.
Cancel online or send your email request before the next scheduled charge to stop that renewal. Keep the confirmation or a copy of your request. If a charge is processed after a timely cancellation request, contact us so we can investigate and provide any refund or other remedy due.
Month-to-month plans: cancellation stops future renewal charges while leaving the current paid period in place.
Prepaid plans: cancellation of automatic renewal stops the next term from being charged. Your already-paid 3-, 6-, or 12-month term and its included monthly shipments continue unless another arrangement is confirmed or applicable law requires otherwise.
Cancellation does not create additional installment payments for an already-paid term. A previously purchased prepaid plan sold without automatic renewal ends on its stated expiration date without another term being charged.
Canceling renewal and requesting a return or refund are separate actions. Returning a shipment does not automatically cancel renewal, and canceling renewal does not automatically start a return.
You may request a pause, skip, or rescheduling of an eligible future shipment through available account options or by emailing [email protected].
Submit requests before the affected order enters processing. We cannot guarantee changes once an order has entered fulfillment.
A shipment change does not automatically alter your billing date, prepaid term, renewal date, or refund eligibility. We will confirm how an approved change affects remaining deliveries and any applicable renewal or expiration date before it takes effect.
Depending on availability and account functionality, customers may request changes to:
Changes should be completed before the next order or payment is processed. Changes submitted afterward may apply to a later billing or shipment cycle.
Changing an address after an order ships does not redirect that shipment. Customers are responsible for maintaining accurate account, billing, and shipping information.
If an initial or renewal payment fails, we may notify you, request updated payment information, retry an authorized payment as permitted by law, or delay shipments for the unpaid period. Repeated failures may result in cancellation of an unpaid renewal.
An expired payment method or failed future renewal does not create monthly installments for a term already paid in full. Remaining shipments in an already-paid term are not canceled solely because a later renewal payment fails.
Contact [email protected] if you need help resolving a payment issue.
A cancellation or modification request may not affect an order that has already been processed or shipped.
Subscription orders that have been processed or shipped remain eligible under our separate Returns & Refunds Policy, including its 30-day return period, prepaid return shipping, and applicable refund terms.
There is no separate cancellation fee.
Canceling automatic renewal does not, by itself, create a prorated refund for a partially used month or the unused portion of a prepaid term. Requests for an exception are reviewed case by case.
Individual subscription shipments remain eligible under our Returns & Refunds Policy. Approved refunds are returned to the original payment method under that policy’s terms.
Nothing in this policy limits a refund, cancellation right, or other remedy that cannot be waived under applicable law. If we cannot provide a paid-for shipment, contact us to arrange an appropriate resolution.
Bark or Woof does not currently offer free subscription trials.
If promotional pricing is offered, the offer will disclose:
Unless stated otherwise, the subscription will continue at the disclosed regular price after the promotional period.
We may update prices or offers for future purchases and renewals. A later price change does not increase the amount already paid for an existing prepaid term or create additional charges for that term.
We will give notice and obtain consent where required before a material change affects an existing membership. If you do not accept a proposed change to an auto-renewing plan, you may cancel the next renewal before the change applies.
Posting an updated policy does not retroactively change an accepted purchase or authorize a different recurring charge.
Customers are responsible for maintaining accurate:
Bark or Woof is not responsible for shipments sent to an outdated address or payment failures caused by information that was not updated before processing.
Questions, cancellation requests, or subscription-management requests may be directed to:
Bark or Woof LLC
12687 W Cedar Dr, Suite 220
Lakewood, CO 80227
United States
Email: [email protected]
