Terms & Conditions

When you place an order and accept these Terms at checkout, they form part of your purchase agreement with Bark or Woof LLC. Please keep a copy of your order confirmation and the terms presented for your purchase.

Our Subscription & Cancellation Policy explains subscription management, and our Returns & Refunds Policy explains returns and order problems. Our Privacy Policy describes how we handle personal information.

For a particular purchase, the specific price, billing interval, prepaid period or minimum commitment, and renewal terms clearly disclosed and expressly accepted before payment govern those details if general website wording differs. A general statement on this website does not create an undisclosed charge or commitment. Nothing in these Terms limits rights that cannot be waived under applicable law.

You must be at least 18 years old and legally able to enter into a purchase agreement to place an order. If purchasing for another person or their dog, you must have permission to provide the recipient’s information.

Provide accurate contact, billing, shipping, and dog-size information. Keep your account password confidential and contact [email protected] promptly if you suspect unauthorized access. You are responsible for purchases you authorize; these Terms do not make you responsible for unauthorized charges where the law protects you.

Prices and available plans are shown on the product page and in the Pack Builder. Review the amount due today, any applicable taxes or shipping charges, and any future recurring charges before placing your order.

Where offered, added-dog savings apply to eligible dogs included in the same Pack. Longer-term prices may be displayed as an effective monthly amount even when the full term is paid upfront. An effective monthly amount is not itself a promise of monthly billing.

Promotion eligibility, duration, exclusions, and whether offers can be combined are governed by the details of that offer. Changes to future offers do not retroactively increase the agreed price of an accepted order.

By submitting an order, you authorize payment of the amount disclosed for that order using a payment method you are entitled to use. Payment processing is provided through the payment services shown at checkout, including Stripe where available.

Orders are subject to payment authorization and product availability. If we cannot fulfill an order, or identify a material price or product-description error, we will contact you to resolve it or cancel the affected order and refund amounts collected for it. We will not charge an increased price without your agreement.

If a payment fails, we may request updated payment information and delay fulfillment while the issue is resolved. Any payment retry or recurring charge must remain within the authorization you provided and applicable law.

A membership may include automatic recurring charges. Before you enroll, review the selected plan’s amount due today, billing frequency, term length, whether it is prepaid or billed in installments, any minimum payment obligation, and whether and how it renews.

Recurring charges are authorized only on the terms clearly disclosed and expressly accepted at signup. If automatic renewal applies, your subscription continues according to that disclosed schedule until renewal is canceled. A prepaid term and a term billed in installments are different arrangements; the checkout disclosure for your chosen plan identifies the arrangement you are purchasing.

Your order confirmation and My Account provide subscription information. Contact [email protected] before payment if the amount, schedule, or commitment is unclear or inconsistent. We will provide renewal notices and obtain additional consent where required by law.

Our Returns & Refunds Policy applies to purchases made directly from Bark or Woof, including individual subscription shipments. It provides a 30-day return-request period after delivery and prepaid labels for approved returns.

Approved refunds are issued to the original payment method within seven days after we receive the return; payment providers may need additional time to post the credit. The policy explains covered product charges, taxes, and original shipping charges, as well as exchanges and lost shipments.

Report damaged, defective, or incorrect products promptly, within the policy’s seven-day reporting period after delivery. Contact [email protected] with your order number and details. These reporting periods do not remove any longer or additional rights provided by applicable law.

Canceling a subscription and requesting a return are separate actions. A returned shipment does not automatically cancel future renewal, and canceling renewal does not automatically start a return.

You may use the website to learn about our products, make legitimate purchases, and manage your account. Do not use it to commit fraud, impersonate others, distribute malicious code, access accounts without permission, interfere with site operation, or violate another person’s rights.

Our branding, original photographs, copy, and other protected website content belong to Bark or Woof or their respective owners. Except as permitted by law or with permission, you may not reproduce or commercially exploit that content. Purchasing a product does not transfer ownership of its associated intellectual property.

If you submit a review, photo, or other content, submit only material you have the right to share, with permission from identifiable people where needed. Reviews should reflect your honest experience and disclose any relevant incentive or connection.

You retain ownership of your content. By submitting a review for publication, you give us a nonexclusive permission to display it with its accompanying content on our website and make technical formatting changes needed to do so. This does not grant a blanket right to use private messages or photos in advertising; any separate marketing use requires the appropriate permission.

We may remove unlawful, abusive, fraudulent, or irrelevant submissions. We do not prohibit honest negative reviews or impose penalties for them. Submitting a design suggestion does not guarantee production, payment, a free product, or another reward unless a separate offer expressly provides one.

Product descriptions, promises expressly made for your purchase, our return policy, and applicable consumer protections remain part of your rights. We do not promise that a decorative bandana will meet every dog’s needs or prevent injury.

To the extent permitted by applicable law, we are not responsible for losses caused solely by misuse of the website or product, or by circumstances outside our reasonable control. This does not excuse a failure to provide a refund or other remedy required by law.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury where liability cannot lawfully be limited, or any warranty, remedy, or consumer right that cannot be excluded. No provision requires you to waive such rights.

These Terms are governed by the laws of Colorado and applicable United States federal law, without depriving you of mandatory protections under the laws that apply where you live.

Please contact [email protected] with questions or concerns so we can try to resolve them. Contacting us is not a condition of exercising a legal right or filing a complaint with a consumer-protection authority. These Terms do not require mandatory arbitration or waive the right to bring a claim in a court with jurisdiction.

We may update these Terms and will identify the revised effective date on this page. Changes apply prospectively. Posting new Terms does not by itself change an existing paid order or authorize a different subscription charge or commitment. We will give notice and obtain consent where required for changes affecting an existing membership.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not waive the right to enforce it later. These Terms, the applicable linked policies, and the specific terms accepted for your purchase describe the agreement for that purchase.