Surprise bandanas, thoughtfully curated for every dog in your pack.
Surprise bandanas, thoughtfully curated for every dog in your pack.
Effective date: August 25, 2026
Bark or Woof LLC (“Bark or Woof,” “we,” “us,” or “our”) wants you to be happy with your purchase. This Returns & Refunds Policy explains how returns, refunds, exchanges, cancellations, and order problems are handled.
All products purchased directly from Bark or Woof are eligible for return.
You must request a return within 30 days after the order is delivered. The delivery date shown by the shipping carrier will generally be used to determine when the return period begins.
To request a return, email [email protected] and include:
We will provide return instructions and a prepaid shipping label.
Please use the label we provide and follow the accompanying return instructions. Returns sent without first contacting us may take longer to identify and process.
Bark or Woof pays all return shipping and handling costs for approved returns.
Customers are not charged return-shipping or restocking fees. To receive free return shipping, the return must be sent using the prepaid label supplied by Bark or Woof.
After receiving the returned product, we will inspect and process the return. Approved refunds will be issued within seven days after the return is received.
Refunds are issued to the original payment method. We refund the full amount originally paid for the returned order, including:
We do not charge restocking or refund-processing fees.
Although we issue approved refunds within seven days, a bank, card issuer, or payment provider may require additional time to post the credit to your account.
If an item arrives damaged or defective, or if you receive an incorrect product, contact [email protected] within seven days after delivery.
Please include your order number and a description of the problem. We may request photographs to help document the issue.
We will offer either:
If the product needs to be returned, Bark or Woof will provide a prepaid shipping label.
If tracking indicates that an order was not delivered or may be lost, contact [email protected].
We will work with the shipping carrier to investigate. Once the shipment is confirmed lost, we will offer either:
Carrier delays do not automatically qualify an order for a refund while it remains in transit.
If a delayed shipment is subsequently declared lost or is returned to Bark or Woof, we will offer a replacement or full refund.
Nothing in this section limits any rights available under applicable consumer-protection law.
To request an exchange, email [email protected] within 30 days after delivery.
Bark or Woof will provide a prepaid return label and arrange shipment of the replacement product. If the requested replacement is unavailable, we will issue a full refund to the original payment method.
An order may be canceled for a full refund if the cancellation request is received before the order ships.
To request a cancellation, contact [email protected] as soon as possible. We cannot guarantee that an order can be canceled after it enters fulfillment.
If the order has already shipped, it remains eligible for our standard 30-day return process.
You may cancel future subscription renewals before the renewal order is processed.
A subscription cancellation stops future renewals but does not automatically cancel an order that has already been processed. If a renewal order has already shipped, it remains eligible for our standard 30-day return and full-refund policy.
If you have not received an expected refund:
Bark or Woof reserves the right to review and reasonably reject returns involving suspected fraud, abuse, misrepresentation, or an excessive pattern of return activity.
We will apply this restriction reasonably and consistently. It does not limit rights that cannot be waived under applicable law.
This policy applies to purchases made directly from Bark or Woof.
If you purchased a Bark or Woof product from another retailer, marketplace, or third-party seller, the return must generally be handled under that seller’s return policy.
Questions or return requests may be directed to:
Bark or Woof LLC
12687 W Cedar Dr, Suite 220
Lakewood, CO 80227
United States
Email: [email protected]
